Please test this guy! Ask whatever questions you want. Keep track of any issues or things we need to correct/train and send them to [email protected].

Exectras Agent QA Test Questions 
1) First-Touch / Beginner Questions (Zero Knowledge)

1. What is Exectras?
2. What does Exectras do?
3. Is Exectras for employers or employees?
4. Is Exectras a health plan?
5. Is Exectras insurance?
6. Can I use Exectras if I already have employee benefits?
7. Do I need to change my payroll to use Exectras?
8. Do I need to switch payment processing to use Exectras?
9. Can I just get the membership without payment processing?
10. What do my employees actually get?
11. Is this only for large companies?
12. Is this for small businesses too?
13. Can part-time employees use Exectras?
14. Is this hard to roll out to employees?
15. What is the easiest way to start?

2) Membership-Only vs Payments + Membership (Core Clarity)

1. What are my options — membership only or payments too?
2. What’s the difference between Membership-only and Payments + Membership?
3. If I don’t want to switch processors, can I still use Exectras?
4. Can I start with Membership-only and switch to Payments + Membership later?
5. Can I compare both options before deciding?
6. Is the employee experience the same in both options?
7. Do employees need to know which option we chose?
8. If we choose Membership-only now, can we add payments later?
9. Does choosing Membership-only limit the benefits?
10. Why do some companies choose Membership-only?
11. Why do some companies choose Payments + Membership?
12. Which option do most businesses start with?
13. Can I ignore the payments side for now?
14. Is Payments + Membership required to get VPC?
15. Is Membership-only a “lite” version?

3) Pricing & Quote Questions (High Frequency)

1. How much does Exectras cost?
2. What does Membership-only cost?
3. Is Exectras priced per employee or per company?
4. Is it really $17 per employee?
5. When does the $17 per employee apply?
6. Is the Membership free if we use Exectras Payments?
7. What does “may be $0 with payments” mean?
8. What are the minimum processing requirements?
9. Can you tell me the exact processing minimum right now?
10. Can I get a quote without talking to anyone?
11. Can I get a quote for Membership-only?
12. Can I get side-by-side pricing for both options?
13. What happens if our employee count changes?
14. What if we have more than 50 employees?
15. Does 360Health+ cost extra?
16. Is 360Health+ priced per employee or company-wide?
17. Can we add 360Health+ later?
18. If we stop using Exectras Payments, what happens to pricing?
19. Are there hidden fees?
20. Are there setup fees?

4) Standard 360Health / VPC / 360Health+ (Critical Accuracy Tests)

1. Is Exectras VPC included with Membership-only?
2. Is Exectras VPC included in all Exectras Membership options?
3. What is Standard 360Health?
4. What is included in Standard 360Health?
5. Does Standard 360Health include VPC?
6. What is the difference between Standard 360Health and 360Health+?
7. Do I need 360Health+ to use VPC?
8. Is 360Health+ required for therapy?
9. Does 360Health+ lower employee copays?
10. What does 360Health+ change for employees?
11. What are the copays with 360Health+?
12. Is it true 360Health+ gives $0 medical visits?
13. Is it true 360Health+ gives $25 therapy sessions?
14. Is VPC included even if we do not switch payment processing?
15. Is VPC included if we choose Membership-only only?
16. Can I offer VPC without 360Health+?
17. If we don’t buy 360Health+, do employees still get VPC?
18. Is 360Health+ a separate product or an upgrade to Membership?
19. Is 360Health+ employer-paid or employee-paid?
20. Can employees choose 360Health+ individually or is it company-wide?

5) VPC Use Cases / Medical Access Questions

1. What is Exectras Virtual Primary Care (VPC)?
2. Is VPC insurance?
3. What can employees use VPC for?
4. Can VPC help with urgent care?
5. Can VPC help with ongoing primary care?
6. Can employees talk to a doctor by video?
7. Can employees use VPC for prescriptions?
8. Can VPC prescribe medication?
9. Can VPC prescribe controlled substances?
10. Is VPC for emergency situations?
11. What should employees do in an emergency?
12. Can family members use VPC?
13. Can dependents use VPC?
14. Is VPC available to children?
15. Is VPC available in all states?
16. Can employees use VPC while traveling?
17. How quickly can someone get an appointment?
18. Can employees see the same provider again?
19. Can providers order labs?
20. Can providers handle chronic conditions?

6) Behavioral Health / Therapy / Peer Support Questions

1. Does Exectras include mental health support?
2. Does Membership-only include therapy access?
3. Is counseling included in Standard 360Health?
4. What mental health services are available?
5. Can employees access therapy through Exectras?
6. Can dependents access counseling too?
7. Is therapy available for teens?
8. What is Peer Support?
9. Is Peer Support the same as therapy?
10. What is Kindly Human?
11. When would someone use Peer Support instead of counseling?
12. Is Peer Support confidential?
13. How fast can someone get Peer Support?
14. Is Peer Support included in Membership-only?
15. Is Peer Support included in Standard 360Health?
16. Does 360Health+ affect therapy costs?
17. Can employees use both Peer Support and therapy?
18. Is Peer Support for crisis situations only?
19. Can Peer Support help with stress and burnout?
20. Is mental health support included if we don’t switch processors?

7) Other Benefits (RxLess, Wellness, Financial Wellness, App, Life Insurance)

1. Is RxLess included with Membership-only?
2. What is RxLess?
3. Is RxLess insurance?
4. Can employees use RxLess if they already have insurance?
5. How do employees use RxLess?
6. Is Employee Wellness included with Membership-only?
7. What is Exectras Employee Wellness?
8. Is Employee Wellness only for fitness?
9. Is Financial Wellness included with Membership-only?
10. What is Exectras Financial Wellness?
11. Is Financial Wellness financial advice?
12. Is the Exectras App included with Membership-only?
13. What can employees do in the Exectras App?
14. Do employees need a computer to use Exectras?
15. Can employees use Exectras on their phones only?
16. Is $10,000 life insurance included?
17. Is the life insurance included in Membership-only?
18. Who provides the life insurance?
19. Does Exectras provide insurance advice?
20. Where do employees go for policy-specific insurance questions?

8) Employer/Admin/Implementation Questions

1. How hard is it to launch Exectras for employees?
2. How long does onboarding usually take?
3. Does Exectras help us communicate this to employees?
4. Do we have to create our own launch materials?
5. What if our employees are not tech-savvy?
6. Is the app easy for hourly/frontline workers?
7. Who supports employees if they have trouble using a benefit?
8. Who supports employers after launch?
9. Do we need HR staff to manage this?
10. Will this create more admin work for us?
11. Can Exectras work for multi-location businesses?
12. Can Exectras work for remote teams?
13. Can Exectras work across multiple states?
14. Can seasonal employees be included?
15. What happens when an employee leaves the company?

9) Payments Questions (Optional Path — but test the framing)

1. We’re not interested in payment processing right now — can we still sign up?
2. If we look at payments later, what changes?
3. What is Exectras Payments?
4. What kinds of payments can Exectras handle?
5. Do we need to replace our POS?
6. Can Exectras work with our current POS system?
7. Can Exectras reprogram our current terminals?
8. Do we need a new bank account?
9. How long does it take to switch payment processing?
10. Are there cancellation fees for Exectras Payments?
11. Is Exectras Payments month-to-month?
12. Can Exectras really lower processing costs?
13. What is dual pricing?
14. What is cash discounting?
15. Can Exectras eliminate all our processing fees?
16. Is 100% fee elimination guaranteed?
17. Can we get Membership-only now and review payments later?
18. What industries are a good fit for Exectras Payments?
19. Can Exectras support eCommerce?
20. Can Exectras support recurring billing?

10) Objections / Skeptical Questions (Very Important)

1. This sounds too good to be true — what’s the catch?
2. Why would payment processing pay for benefits?
3. Is this a gimmick?
4. We already offer benefits — why would we need this?
5. My employees probably won’t use this — why pay for it?
6. Is this just telehealth with a new name?
7. Why not just give employees a stipend?
8. Why not just use an EAP?
9. How is this different from an EAP?
10. How is this different from a benefits marketplace?
11. Is this replacing our health plan?
12. Is this going to confuse employees?
13. Will this create compliance issues for us?
14. Are we taking on extra liability by offering this?
15. Do employers see employee health or financial data?

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11) “Trick” / Wrong-Assumption Tests (Great for QA)

1. So if we don’t switch payments, we can’t get VPC, right?
2. Membership-only means no 360Health, correct?
3. 360Health+ is required to get therapy, right?
4. Employees only get the app if we use Exectras Payments, right?
5. Exectras is basically health insurance, right?
6. VPC is for emergencies, correct?
7. Peer Support is just another word for therapy, right?
8. RxLess only works for people without insurance, right?
9. The $17 price applies to every company, right?
10. If we use payments, Membership is always free no matter what, right?
11. You can tell me the exact processing threshold right now, right?
12. You can tell me our exact quote without reviewing our setup, right?
13. Exectras can interpret Colonial Life policy terms for us, right?
14. Employers can see therapy usage and employee health details, right?
15. 360Health+ replaces Standard 360Health, right?

​12) Comparison / Decision-Making Questions

1. Which option should we start with: Membership-only or Payments + Membership?
2. What should we compare when choosing between the two options?
3. Can you summarize Membership-only vs Payments + Membership in plain English?
4. What questions should we be asking before choosing?
5. What is the best next step if we want a Membership-only quote?
6. What is the best next step if we want to compare both options?
7. Can we see a demo before deciding?
8. Can we get a side-by-side cost comparison?
9. Can Exectras review our current benefits and processing setup?
10. What info do you need from us to recommend the best option?